Warranty & Returns

Our return for refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund. Our exchange policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately, we can’t offer you an exchange, nor a refund.

Please be sure to get an RMA before sending an item back for an exchange or refund by submitting a request to sales@mechatronixintl.com. In the email please provide your order number.

Once we send the RMA you must follow these three steps:
1. Ship back the item(s) in the same condition it was received in.
2. Ship back the exact item that you received. NOTE: Records are kept.
3. Ship the return/exchange to the address provided in the email.
4. Provide a tracking number within two business day of the RMA being sent.
If these are not followed correctly your return/exchange will be rejected.

All refunds are subject to a 25% restocking fee unless they meet one of the six reason codes. You will receive a full refund if your return does meet one of the reason codes. You may submit a return for an exchange within 90 days only if it meets one of the reason codes below.

REASON CODES
A = Missing Parts
B = Not as Described
C = Defective Item
D = Shipping Error
E = Unauthorized Purchase
F = Received Wrong Item

Please note shipping charges are never refunded under any circumstances.

Refunds:
In order to receive a refund, we must first receive the item you wish to receive a refund for. Once your return is received and inspected, we will send you an email within one week to notify you of the approval or rejection of your refund.

If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within one week. It may take longer for the refund to appear in your account once a refund is issued.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@mechatronixintl.com.

Shipping:
Please do not send your purchased item back to the manufacturer. To return your product, you should mail your product to Mechatronix International FZE unless otherwise instructed. You will be responsible for paying for your own shipping costs for returning your item unless the items meet one of the reason codes.

Automation Parts Warehouse

At Mechatronix International, we are an automation parts warehouse that carries the largest supplies from the biggest brands. We carry a variety of big names including Siemens, Allen-Bradley, ABB, Schneider Electric, Fanuc, Caterpillar, Fluke, Mitsubishi Electric, Omron and many more. We believe in only carrying from suppliers we know our clients can trust—quality is everything.

We've been servicing the trade for nearly five years, demonstrating we have a vast knowledge of experience in the automation industry. Our central focus is and always will be our clients. With Mechatronix International, you can anticipate on always receiving high-quality customer service with every experience.

To discover more about the number one automation parts warehouse in the industry, call us today or request a quote online with our convenient contact form.